If you’ve decided to stop shopping on ASOS and want to delete your account, you’ll need to follow specific steps depending on the device you’re using. In this article, we’ll break down how to delete your ASOS account via their app or by contacting Customer Care for assistance. Here’s a detailed guide to help you through the process.
Quick Steps to Delete Your ASOS Account
| Step | Action |
|---|---|
| 1 | Log in to your ASOS account |
| 2 | For iOS users: Navigate to Account Settings and tap the cog icon |
| 3 | For Android users: Access App Settings from the three lines icon |
| 4 | Follow the on-screen prompts to confirm account deletion |
| 5 | If using the website, contact Customer Care and confirm two pieces of personal information |
Detailed Steps to Delete Your ASOS Account
Step 1: Log In to Your ASOS Account
Before you can delete your ASOS account, you need to log in. Whether you’re using the iOS app, Android app, or accessing the website, log in with your email and password to begin the process.
Step 2: Delete Account on iOS App
If you’re using the ASOS iOS app:
- Go to your Account page after logging in.
- Tap on the cog icon located at the top right corner of the screen.
- You’ll see the option to Delete My Account.
- Follow the on-screen steps to confirm your decision.
Step 3: Delete Account on Android App
For Android users, the steps are slightly different:
- Log in to your ASOS account.
- Tap the three lines icon at the top left corner of the screen to access the menu.
- Select App Settings.
- Scroll down to find Delete My Account and follow the on-screen prompts to complete the process.
Step 4: Delete Your Account via Customer Care (Website Users)
If you don’t have access to the ASOS app and prefer to delete your account through the website, you’ll need to contact Customer Care. Here’s how to do it:
- Contact ASOS Customer Care: Reach out to ASOS Customer Care via their website.
- Provide Two Pieces of Information: You will need to confirm at least two of the following details to verify your identity:
- Your date of birth.
- Your billing address.
- Your registered email address.
- Once you’ve provided the required information, ASOS will proceed with deleting your account.
Step 5: Final Confirmation
After following the steps above, your ASOS account will be deleted. Remember, once your account is deleted, the action is irreversible. You will need to create a new account if you wish to shop at ASOS again.
What Happens After Deleting Your Account?
Once your account is deleted, all personal data linked to your ASOS account, including your order history and saved payment methods, will be permanently removed. You will no longer be able to shop or access any details related to your account. If you’ve changed your mind, you’ll need to create a new account from scratch to shop at ASOS.
About ASOS.com
ASOS is one of the world’s leading online fashion retailers, offering clothing, shoes, and accessories for men and women. With a wide variety of brands and a focus on young, trendy fashion, ASOS has become a popular choice for customers looking for both casual and formal wear.
Conclusion
Deleting your ASOS account is a simple but permanent action. Whether you use their app or website, follow the steps outlined in this guide to ensure your account is closed properly. If you ever decide to return, you will need to create a new account to shop on ASOS again.
Disclaimer
This guide is intended to help users delete their ASOS accounts. Once deleted, your account cannot be restored. If you’re unsure, consider unsubscribing from newsletters rather than deleting your account entirely.