How to delete your DocuSign account

If you no longer need your DocuSign account and want to delete it, this guide will walk you through the process, whether you’re using the web or mobile app. Before proceeding, make sure to download any important documents, as they will no longer be accessible after your account is closed.

Overview Table: DocuSign Account Deletion Process

How to Delete Your DocuSign Account: Step-by-Step Instructions

Step 1: Cancel Your DocuSign Subscription

Before closing your account, ensure that your paid subscription is canceled. You can downgrade to a free version if you want to maintain access to your account without active billing.

1. Log Into DocuSign: Sign in to your account at DocuSign.
2. Access Admin Settings:
   • Once logged in, select Admin from the top navigation bar.
3. Go to Plan and Billing: Under ACCOUNT, select Plan and Billing.
4. Cancel Subscription:
   • Select Change Plan.
   • Scroll down to the bottom of the pricing page and select Cancel Subscription.
   • Confirm your decision by clicking Confirm Cancel. Your account will downgrade to a free version at the end of the subscription term.

Note: If you purchased your subscription through the DocuSign mobile app, follow the specific instructions for Apple (iTunes) or Google Play.

Step 2: Download Important Documents

After canceling your subscription, make sure to download any important documents before proceeding with account closure. Once the account is deleted, all documents will be lost, and you won’t be able to retrieve them.

1. Go to Documents: Access your saved documents from the main dashboard.
2. Download Files: Select the documents you want to keep and download them to your device.

Step 3: Close Your DocuSign Account on the Web

Once your subscription is canceled and documents are saved, you can now close your DocuSign account.

1. Log Into DocuSign: As an Administrator, log into your account at DocuSign.
2. Access Admin Settings:
   • Select Admin from the top navigation bar.
3. Close Your Account:
   • Go to Plan and Billing under the ACCOUNT section.
   • Scroll down to the bottom of the page and select Close Account.
4. Confirm Closure:
   • Click Close Account again to confirm your decision. Your account will be closed within 24 hours.

Step 4: Close Your DocuSign Account on Mobile (Web Access Required)

To close your DocuSign account from a mobile device, you’ll still need to access the web version of the platform.

1. Log In on Mobile: Access DocuSign from your mobile browser and log in.
2. Admin Settings:
   • Tap the hamburger menu (three horizontal lines) and select Admin.
3. Close Your Account:
   • Go to Plan and Billing from the Go to menu.
   • Scroll down and select Close Account.
4. Confirm Closure:
   • Select Close Account again to confirm. Your account will be closed within 24 hours.

Important Notes

• Data Loss: Once your account is closed, you will lose access to all documents and data stored in DocuSign.
• Subscription Handling: Make sure to cancel your subscription first if you’re on a paid plan. Deleting your account will not automatically cancel any active subscriptions, especially if managed through Apple or Google Play.

Conclusion

Closing your DocuSign account is simple, but you need to ensure your subscription is canceled and any important documents are downloaded before proceeding. Follow the steps outlined above to successfully delete your account. Once closed, it may take up to 24 hours for the deletion to be fully processed.

Disclaimer

This guide is based on the latest available information about DocuSign’s account management process. For the most up-to-date details, always refer to DocuSign’s official support resources.