If you’re looking to cancel your Curology subscription, the process is simple and can be done online. Follow these steps to ensure that your subscription is properly canceled and avoid any future charges. Whether you’re switching skincare routines or simply taking a break, this guide will help you navigate the cancellation process with ease.
Overview Table: Steps to Cancel Your Curology Subscription
| Step | Action | Time to Complete |
|---|---|---|
| Step 1 | Log in to your Curology account | 1-2 minutes |
| Step 2 | Navigate to your payment settings | 1 minute |
| Step 3 | Complete the cancellation process | 2-3 minutes |
Detailed Steps to Cancel Your Curology Subscription
Step 1: Log in to Your Curology Account
To begin the cancellation process, you need to log in to your Curology account on their website or mobile app.
- Open Your Web Browser: Navigate to Curology.com and log in using your email and password.
- Access Your Account: Once logged in, click on your profile icon in the top right corner to open the drop-down menu.
Step 2: Navigate to Your Payment Settings
Once you’re logged into your Curology account, follow these steps to find the cancellation option.
- Go to Payment Settings: From the drop-down menu, select Account Settings and then go to the Payment page. Alternatively, you can directly access your payment page through this link: Curology Payment Page.
- Click ‘I Want to Cancel’: Scroll to the bottom of the payment page and click on ‘I want to cancel’. This will take you to the cancellation flow.
Step 3: Complete the Cancellation Process
Once you’ve initiated the cancellation process, Curology will guide you through a few follow-up questions.
- Answer Follow-up Questions: Curology may ask for your feedback on why you’re canceling. These questions help them improve their service, but you can proceed without providing detailed answers if you prefer.
- Complete the Process: Continue through the cancellation flow until you’ve fully submitted your request. Make sure to go through all the steps, as incomplete submissions may not cancel your subscription.
Important Considerations
- Cancel Before Next Shipment: Be sure to cancel at least 2 full business days before your next scheduled shipment to avoid being charged for the next order. If you cancel after a shipment has been processed, you will still receive and be charged for that shipment.
- Pausing vs. Canceling: If you choose to pause your subscription, this will only delay your next shipment. To completely stop all shipments and charges, you must go through the full cancellation process.
- Contact Customer Support: If your shipment has already been processed and you need to stop it, contact Curology’s customer success team for assistance.
What is Curology?
Curology is a personalized skincare service that offers custom formulations designed to address specific skin concerns such as acne, dark spots, and anti-aging. By subscribing, users receive regular shipments of personalized skincare products delivered to their doorstep. The service is designed to adjust to your skincare needs over time, but if you’re ready to cancel, following the steps in this guide will help you do so smoothly.
Conclusion
Canceling your Curology subscription is a quick and simple process. By following the steps above, you can successfully cancel your subscription and avoid any future shipments. Remember to cancel at least two business days before your next shipment to prevent being charged for another order. If you need further assistance, Curology’s customer service team is available to help.
Disclaimer
This guide provides general information about canceling a Curology subscription. For the most accurate and up-to-date details, please visit Curology’s official website or contact their customer support team directly.