How to end an American Utility Management account

If you’re looking to end your American Utility Management (AUM) account, there are two simple options to do so—via phone or email. This guide will walk you through both methods, ensuring a smooth and hassle-free cancellation process.

Overview Table: Steps to End Your American Utility Management Account

Detailed Steps to End Your American Utility Management Account

Option 1: Cancel via Phone

Canceling your AUM account over the phone is a quick method if you prefer direct communication.

1. Call Customer Service: Dial 866-520-1245 to reach American Utility Management’s customer service. Representatives are available from 8:00 a.m. to 7:00 p.m. Central Time, Monday through Friday.
2. Speak to a Representative: Request to speak with a customer service representative for account-related queries.
3. Provide Your Account Details: Be prepared with your account number and other customer information. The representative will use these details to locate your account.
4. Request Cancellation: Ask the representative to cancel your service and stop any recurring payments linked to your account.
5. Receive Confirmation: The representative will send you a confirmation letter or email once the cancellation is complete. Make sure to save this as proof.

Option 2: Cancel via Email

If you prefer written documentation or cannot make a phone call, email cancellation is another option.

1. Compose an Email: Send your cancellation request to customerservicelb@realpage.com. Be sure to include your account number, customer details, and a clear request to cancel your service and stop any recurring payments.
2. Example Email:
   Subject: Request to Cancel American Utility Management Account
Dear American Utility Management Support Team, I would like to request the cancellation of my American Utility Management account. Please stop all services and recurring payments associated with the following account: Account Number: [Your Account Number] Full Name: [Your Full Name] Email Address: [Your Email Address] Please confirm once my account has been successfully canceled. Thank you for your assistance. Best regards, [Your Full Name]
3. Wait for Confirmation: You should receive a confirmation email within 24 hours. Keep this email as proof that your cancellation was processed successfully.

Important Considerations

• Timely Cancellation: Be sure to cancel at least a few days before your next billing cycle to avoid being charged again.
• Confirmation: Whether you cancel via phone or email, always ensure you receive a confirmation. This can serve as proof if there are any future issues.

What is American Utility Management?

American Utility Management (AUM) provides utility management services that help property owners and managers monitor and control utility expenses. They offer services such as utility billing, management, and monitoring, helping their clients streamline utility expenses and consumption. If you’re no longer in need of their services, you can easily cancel your account using the methods described above.

Conclusion

Ending your American Utility Management account is a straightforward process that can be completed either via phone or email. Be sure to provide the necessary account details, confirm the cancellation, and retain any proof for your records. This will ensure that your account is closed and no further charges are applied.

Disclaimer

This guide is based on the current cancellation processes provided by American Utility Management. Always refer to their official website or contact their customer service for the most up-to-date information on account management and cancellation policies.