If you’ve stopped using the FamilySearch website, I can imagine that you also want to remove your account on their website. If that’s the case, we’re here to help and facilitate that process for you. All it takes to remove your profile, is a simple removal request by email to their support team.
I’ll show you below in step 1: what your email needs to contain and who you need to address to + as a result: how they will respond to your email.
1 Open your email account and send an email to support@familysearch.org
I found this email address in the privacy policy of their website. I tried myself to cancel my account and it turned out to work, as you will notice in the result below.
But first of all, what do you need to mention in your e-mail?
- To: support@familysearch.org
- Subject: Request to close my account
- Message: A correct removal request needs to contain 3 things:
- Information about the account that you want to delete: All you need to mention is your username and email address that’s associated with the account
- Reason(s) for removal: e.g. I’m not using it anymore, didn’t work as expected, duplicate account,…
- Last but not least: Send this request from the email address that’s associated with the account (for security reasons)
Example of email:
Dear Familysearch support team,
I have an account on Familysearch that I’m not using anymore, but I can’t find a button to delete my account.
My Familysearch username is: (your username)
My associated email address is: (your email address)
Can you please remove this account?
Kind regards,
(your name)
✅ Result
30 minutes later (yes apparently they react very fast!), I received an answer to my request for closure from the support team.
As you can see in the screenshot below, they’ll ask you to reply their email by typing your username to confirm that want to close your account. This is of course for the safety of your account.
Once you’ve done that, they’ll remove your account and data from their database.
*Source (& thanks to): familysearch.org